8x8's unified communications as a service (UCaaS) platform and AI-enabled contact center (CCaaS) solutions position it as a central provider for enterprise communications and collaboration, driving frequent AI mentions.
Strategic emphasis on AI-driven analytics, voice biometrics, and automated workflows differentiates 8x8 in the crowded UCaaS/CCaaS market, supporting integration with CRMs and collaboration ecosystems.
Recent emphasis on reducing latency, expanding global PSTN coverage, and leveraging AI for transcription, sentiment analysis, and agent assist sustains visibility across enterprise IT and AI-focused conversations.

8x8 vs Competitors

See how 8x8 compares to other brands in Telecommunications

How Trakkr measures AI visibility

Use the methodology page to understand how 8x8 is scored, and use llms.txt to see the preferred crawl path into the rankings corpus.