Industry leaderboard
helpdesk software
The 18 brands AI engines recommend most in helpdesk software, ranked by cross-model visibility — led by Zendesk, ServiceNow, Salesforce. Open, daily-updated...
- Brands ranked
- 18
- Category average
- 27.8
- Category leader
- Zendesk
- Updated
- daily
Brands AI recommends here
- Zendesk: rank #1, visibility 85.2, average position 2.3.
- ServiceNow: rank #2, visibility 58.8, average position 3.3.
- Salesforce: rank #3, visibility 49.0, average position 4.0.
- Freshworks: rank #4, visibility 43.9, average position 4.4.
- Intercom: rank #5, visibility 40.1, average position 4.7.
- Help Scout: rank #6, visibility 40.1, average position 4.7.
- Zoho: rank #7, visibility 39.1, average position 4.8.
- Microsoft: rank #8, visibility 36.0, average position 5.0.
- BMC Helix ITSM: rank #9, visibility 25.0, average position 6.0.
- HubSpot: rank #10, visibility 18.8, average position 6.7.
- Kayako: rank #11, visibility 16.0, average position 7.0.
- ServiceDesk: rank #12, visibility 16.0, average position 7.0.
Methodology
Trakkr Data measures how AI engines recommend, cite and describe brands across tracked prompts and public crawl observations. Entity pages update daily and are published as open datasets for crawler-readable citation and comparison.