Inviting a teammate fails with "account already exists". What does that mean and how do I fix it?
Updated June 30, 2026 · Reviewed by [email protected]
It means that email address already has a Trakkr account somewhere, usually from a previous signup or a different team. Trakkr won't silently merge or overwrite an existing account just because someone invites that email to a new brand.
You can't resolve this from the invite screen yourself; contact support with the teammate's email and they can link the existing account to your brand instead of trying to create a new one, which avoids leaving behind a duplicate, orphaned account.
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