My teammate was invited but can't see the dashboard navigation or sidebar. What's wrong?
Updated June 30, 2026 · Reviewed by [email protected]
This is usually a brand-access issue rather than a broken account: your teammate's login works, but they haven't been granted access to the specific brand whose dashboard they're trying to view. Trakkr's permissions are scoped per brand through brand membership, not just by having an account on the team.
Check that they were added as a member of the correct brand (not just invited to the team broadly), and have them try a fresh login rather than an existing session, since brand access changes don't always apply to an already-open session.
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