What's the difference in what team members can see or do based on their role?
Updated June 30, 2026 · Reviewed by [email protected]
Access in Trakkr is scoped two ways: by role (owner, admin, member) and by which specific brands a person has been added to. A role controls what kind of actions someone can take (like managing billing or inviting others), while brand membership controls which brand's data they can see at all, regardless of role.
If someone is hitting an unexpected error or a blank page navigating the dashboard, it's worth checking both: whether their role supports that action, and whether they've actually been added to the brand they're trying to view.
Related questions
- I invited two teammates and got an error, and no invite email arrived for either. What should I do?
- I'm trying to grant a teammate billing access but the button doesn't seem to do anything. What am I missing?
- Inviting a teammate fails with "account already exists". What does that mean and how do I fix it?
- How much does it cost to add an extra seat to my plan?
- My teammate was invited but can't see the dashboard navigation or sidebar. What's wrong?