Category
Business phone systems
Who AI recommends when asked about business phone systems. 13 brands on the list today.
RingCentral is named in every answer. 8x8, next on score, in every answer too.
- Brands listed
- 13
- Leader
- RingCentral
- 95.7, named every time
- Lead
- 37.9 points
- Over 8x8, 57.8
- Not tied
- Category average
- 32.7
- Average place 5.8
- Across the 13
RingCentral leads.
Where each brand lands in the answer, from first place to tenth, and how often it is named at all.
| # | Brand | Place | Named | Score | Sector |
|---|---|---|---|---|---|
| 1 | RingCentral | 1.6 | 100% | 95.7 | B2B |
| 2 | 8x8 | 3.4 | 100% | 57.8 | B2B |
| 3 | Genesys | 4.0 | 20% | 49.0 | B2B |
| 4 | Zoom | 4.2 | 100% | 46.7 | Platform |
| 5 | Microsoft | 4.3 | 80% | 45.6 | Platform |
| 6= | Cisco | 5.7 | 60% | 28.4 | Hardware |
| 6= | Freshworks | 5.7 | 60% | 28.4 | B2B |
| 8 | Nextiva | 6.0 | 80% | 25.0 | B2B |
| 9 | Vonage | 6.5 | 80% | 20.3 | B2B |
| 10 | Dialpad | 7.8 | 100% | 10.2 | B2B |
| 11 | Grasshopper | 8.3 | 80% | 7.6 | B2B |
| 12 | Avaya | 8.5 | 40% | 6.3 | B2B |
| 13 | 9.0 | 40% | 4.0 | Platform |
= means tied on score
How this list works
AI is asked about business phone systems every day. A brand’s score reflects where it lands in the answers that name it, so 100 means named first every time. Named is the share of answers that mention it at all. Names that fail our checks are counted but not listed.