Category
Call center software
Who AI recommends when asked about call center software. 16 brands on the list today.
HubSpot is named in three in five answers. CallRail, next on score, in one in five.
- Brands listed
- 16
- Leader
- HubSpot
- 85.2, named in three in five
- Lead
- 21.2 points
- Over CallRail, 64.0
- Not tied
- Category average
- 29.4
- Average place 6.1
- Across the 16
HubSpot leads. 7 of the 16 are named in only a fifth of answers.
Where each brand lands in the answer, from first place to tenth, and how often it is named at all.
| # | Brand | Place | Named | Score | Sector |
|---|---|---|---|---|---|
| 1 | HubSpot | 2.3 | 60% | 85.2 | Platform |
| 2 | CallRail | 3.0 | 20% | 64.0 | B2B |
| 3 | Freshworks | 3.3 | 60% | 60.1 | B2B |
| 4 | Zendesk | 4.2 | 100% | 46.7 | B2B |
| 5 | Five9 | 4.7 | 60% | 40.1 | Platform |
| 6 | RingCentral | 5.0 | 20% | 36.0 | B2B |
| 7 | Genesys | 5.8 | 80% | 27.0 | B2B |
| 8= | Aircall | 6.0 | 60% | 25.0 | B2B |
| 8= | Dialpad | 6.0 | 20% | 25.0 | B2B |
| 10 | Verint | 7.0 | 20% | 16.0 | B2B |
| 11 | Talkdesk | 7.5 | 80% | 12.3 | Platform |
| 12= | 8x8 | 8.0 | 80% | 9.0 | B2B |
| 12= | Grasshopper | 8.0 | 20% | 9.0 | B2B |
| 12= | Zoho | 8.0 | 20% | 9.0 | Platform |
| 15 | LivePerson | 9.0 | 20% | 4.0 | B2B |
| 16 | Avaya | 9.5 | 40% | 2.3 | B2B |
= means tied on score
How this list works
AI is asked about call center software every day. A brand’s score reflects where it lands in the answers that name it, so 100 means named first every time. Named is the share of answers that mention it at all. Names that fail our checks are counted but not listed.