How do I cancel my free trial if I'm not eligible, and how do I prevent my credit card from being charged?
Updated June 30, 2026 · Reviewed by [email protected]
If you're not eligible for the trial and proceeded to checkout anyway, your credit card was charged immediately rather than entering a trial period. There is no trial to cancel in that case.
To stop future charges, go to your Billing settings and cancel your subscription. Canceling is a "cancel at period end" action, which means you'll keep full access until your current billing period ends, then your account will revert to Free.
If you believe you were charged in error, cancel the subscription first to prevent further charges, then contact support with your charge details so the team can review it manually.
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