I cancelled my subscription, but I'm still receiving payment declined reminders. My trial ended in February. Can you make sure my payment details are deleted and my subscription is fully cancelled?

Updated June 30, 2026 · Reviewed by [email protected]

If you've already cancelled your subscription, you should have full access through the end of your current billing period, and then the account automatically reverts to Free after that period ends. Payment reminders typically appear when a charge fails on the saved card.

Since your trial ended in February and you've cancelled, the next steps depend on your situation:

  • **If you cancelled before the trial ended:** Your cancellation is pending, and the account reverts to Free when the trial period finishes. No further charges should occur after that date.
  • **If the trial converted to paid and then you cancelled:** Same rule applies: you keep access through the end of that billing period, then revert to Free.
  • **Payment declined reminders:** These usually mean the system tried to charge the card and it failed. If your cancellation is already set, no new charges should be attempted after your current period ends.

To confirm your cancellation status and remove your payment method, log in to your account, go to **Billing settings**, and verify that a cancellation is scheduled. If you want to delete your card details immediately (rather than waiting for the period to end), contact the support team with your charge dates and card details, and they can review what happened and handle any payment method cleanup or manual refund request on a case-by-case basis.

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