I was charged when my subscription auto-renewed, but I'm still deciding whether to keep it. Can I get a refund?
Updated June 30, 2026 · Reviewed by [email protected]
I understand, that's frustrating timing. There's no automated refund button in the product, but here's what you can do right now:
- **Cancel your subscription immediately** to stop any future charges. Canceling is a soft cancel, so you'll keep full access until your current billing period ends. You can undo the cancellation anytime before the period is over if you decide to stay.
- **Contact the Trakkr support team** with your charge details (date, amount, charge ID if you have it) and explain the situation. The team can review your case manually and determine if a refund is possible.
Since you're still in discussions with your agency, canceling now protects you from another charge while giving you time to make your decision. If you decide to resubscribe before your access ends, you can undo the cancellation with no new charge.
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