Cancellation & refunds
What happens when you cancel, when access ends, and how charges or refund requests should be handled.
Cancellation & refunds questions
- How do I cancel my subscription?
- I was charged during my trial period and have now canceled. Can I get a refund?
- I deleted my account but my subscription is still charging. How do I stop the charges?
- I signed up for a trial with my personal card and intended to cancel before the billing date, but wasn't charged until after. Can I get a refund since my colleague's company is already a customer?
- If I cancel my trial, will my card be charged after the trial ends?
- I was charged for a subscription renewal and thought I only signed up for one month. I don't see how to cancel, and the FAQ didn't help.
- If I cancel my trial subscription now, can I still use the product for the remaining days of my trial period?
- How do I cancel a trial subscription before it converts to a paid charge?
- I accidentally upgraded my plan and want to undo the charge and get a refund. Can that be done?
- How do I cancel my subscription immediately, and can I get a refund for an unused billing cycle?
- I cancelled my subscription, but I'm still receiving payment declined reminders. My trial ended in February. Can you make sure my payment details are deleted and my subscription is fully cancelled?
- How do I delete my account, and what should I do if cancellation gives me an error?
- I was charged when my subscription auto-renewed, but I'm still deciding whether to keep it. Can I get a refund?
- I canceled my subscription but was still charged. How do I stop the charges immediately?
- How do I downgrade from a paid plan back to the free plan?
- I canceled my trial on the last day it was set to end. Did I get charged for the next month even though I canceled?