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Where does our data live, and how is it protected?

Google Cloud Run runs the app and jobs in the United States, and Supabase stores data and handles sign-in. Encrypted on the way in and at rest, with site credentials encrypted again by us.

Where it runs

App and jobsGoogle Cloud Run

us-east1, United States

Database and sign-inSupabase Postgres

Contact us for residency details

WebsiteCloudflare

Global edge delivery

How it’s protected

In transitTLS

Encrypted browser and API traffic

At restAES-256

Stored database data, as our privacy policy sets out

Site credentialsAES-256-GCM

Connected site credentials, encrypted by us before storage

How it’s kept apart

Between customersChecked per brand

Each brand’s data is keyed to it, and access is checked on every brand request

Error reportsPersonal data off

Error reporting runs with default personal data switched off

Card detailsHeld by Stripe

We do not store your full card number

Who can reach it?

At your company, only the people you invite, brand by brand. At Trakkr, only named staff can access production systems.

  • SAML single sign-on, plus Google and email
  • Owners can require two-factor for everyone
  • Logs of sign-ins, invites and role changes
Who can reach nike.com’s data
Example permissions for one brand. Each brand’s actual permissions apply.
WhoSee itChange itInvite
OwnerBilling, seats and team two-factorCanCanCan
AdminsEdit their brands, invite peopleCanCanCan
ViewersRead-onlyCanCan’tCan’t
Client portal usersShared brands only, view onlyCanCan’tCan’t
The AgentChanges only what you confirmCanOnly after you confirmCan’t
CanCanOnly after you confirmOnly after you confirmCan’tCan’t
Two-factor required for everyoneSet by the owner. Codes arrive by email.

What can connected tools read?

Only what each job needs. Google connections are read-only, and the scopes below are the ones each tool shows you when you connect it.

ToolTrakkr canTrakkr can’tAccess

Trakkr canRead clicks, queries and pages for your sites

Trakkr can’tChange a setting, submit a sitemap or add a user

Read onlywebmasters.readonly

Trakkr canRead reports for the property you pick

Trakkr can’tWrite events back or change property settings

Read onlyanalytics.readonly

Trakkr canEdit the pages and articles your team approves

Trakkr can’tSee orders, customers or payments

After approvalwrite_content, read_products

Trakkr canOpen a pull request on the repo and branch you pick

Trakkr can’tMerge it. Your team reviews and merges.

After approvalInstalled as a GitHub App

Trakkr canSend the outreach emails you write and choose to send

Trakkr can’tRead, search or download your inbox

Only when you sendgmail.send

Who else processes it?

A short list of companies, each with one job. AI providers get the prompts and brand details your analysis needs, never your password or card.

Main infrastructure providers
CompanyWhat for
Google CloudApp hosting and file storage
SupabaseDatabase and sign-in
CloudflareWebsite and edge delivery
StripePayments
AI modelsThe AI platforms we track and the models behind your analysis, such as OpenAI, Anthropic and Google

How long is it kept?

For as long as you are a customer. Close your account and we delete your personal information within 30 days, subject to the exceptions in our privacy policy.

  1. While your account is open

    Kept, and yours to take

    Export supported reports, or ask for a copy of your personal information.

  2. The day you close it

    Closed when you say

    Use account settings, or email [email protected] and we will do it for you.

  3. Within 30 days

    Personal data deleted

    We delete your personal information, as our privacy policy sets out.

  4. Only as long as the law needs

    A few records stay

    Transaction records for accounting, security logs, and anything the law requires.

Who do we talk to?

[email protected]
Email us

Paperwork

A DPA or your questionnaire

Need a DPA or a security questionnaire filled in? Email us the documents and requirements your team needs.

Request documents
Vulnerabilities

Found a problem? Tell us

Email the affected page and steps to reproduce it. We look into every report and keep you updated. Please give us a chance to fix it before sharing it publicly.

Report a problem
A walkthrough

Bring your questions to a call

Book a demo and we will walk your team through roles, sign-in and connections.

Book a demo

Questions,
answered.

The ones security teams ask most. Anything else, just ask.

Yes. SAML single sign-on is live, alongside Google and email sign-in. Owners can also require two-factor for everyone on the team, with codes sent by email.

Ask anything else, like “What can a viewer change?”Ask anything else

The Agent answers from our docs, methods and pricing, and links to the source.

Bring your
security team.

Book a call and we will take them through every answer on this page.

Need a DPA or security questionnaire? Email [email protected].